Terms and Conditions
These terms describe your relationship with us and your use of our service. They are legally binding, and you accept and agree to them upon placing an order with us. These terms change from time to time, so please read them carefully each time you place an order. The contract between us will be made and become binding upon AF Affinity Limited confirming the order by you by e-mail containing an order reference number.
English is the only language used in these terms.
Interpretation: In these terms: 1) 'us' and 'we' mean AF Affinity Limited. 2) 'including' and 'in particular' are used to illustrate particular examples, but they do not limit the scope of these terms in any way. 3) 'loss' means any loss or damage of any kind. It includes: (i) associated costs and expenses incurred in connection with any loss or damage or any related claim or legal proceedings, and (ii) compensation paid to third parties.
You: The person placing the order. You confirm that: 1) you are accessing our service from within the United Kingdom, 2) you are over 18 years of age, 3) you are using your own payment card, 4) you are resident in the UK at the delivery address you give when ordering, 5) you have provided to us a valid email address and that we are entitled to proceed on the basis that you have received any email sent by us to that address. If any of these are not true, you will compensate us in full for any loss we suffer as a result.
Our service: The service provided by us is to purchase as effectively as possible on your behalf. We will contract with our suppliers as a principal. The supplier will therefore look to us for the performance of its contract and then we, in turn, require similar performance from you.
Defects: Goods are delivered direct by the suppliers to you so that we do not have the opportunity to inspect and examine the goods supplied.
You must immediately notify us by telephone or email of any defect within 48 hours of delivery and, where practicable, retain an accurate sample of the goods, the name and address of the driver and the vehicle registration number of the delivery vehicle or, if such inspection does not reveal a defect and a defect manifests itself after delivery, immediately notify us with full particulars of such defect. You must co-operate with us in pursuing any claim or claims when requested and promptly provide us with all information necessary to pursue the claim or claims.
Our personnel who deal with your orders for goods and services are neither qualified nor authorised to give advice on the use or application of those goods or services. We will not be liable to you for any such advice given by any of its personnel nor for any failure by them to give such advice nor for any representations made by them, in any of these instances, as to the description, quality or fitness of any such goods or services.
Information services: This website includes information which we have sourced from third parties and which we make available free of charge. We have taken reasonable care when selecting those third parties, but we do not accept any responsibility for its accuracy. Some of the information concerns forecasts which may turn out to be inaccurate or wrong. This website also includes 'How To' guides, which provide guidance on certain tasks. These are a basic introduction to certain tasks for those who have not undertaken those tasks before: they are not comprehensive and they may not be suitable in all situations. Whatever the nature of the information, it is provided for general information only: you should not rely on it and you should obtain professional advice if you need information you can rely on.
The products: The pictures on this website and any literature we may send you are for illustrative purposes only, and the items delivered may be different in detail. For example, they may be a different colour. Some items may not be available, in which case we may substitute an appropriate alternative. We may change our prices at any time, although this will not affect any orders we have already accepted. With some items, especially software, you do not become the owner of the item; instead, the manufacturer gives you a licence which gives permission to use the item in accordance with certain restrictions.
Order process: You may only order items by adding them to your electronic 'basket' and then proceeding through the electronic 'checkout'. Further instructions will appear at each stage, and any charges you will have to pay will be clearly identified. Your order will be acknowledged when you submit it, but this does not mean that we have accepted it. Each item in your order constitutes a separate order. If we accept your order for all or any of the items, we will send you a further e-mail saying so. If we accept your order there is a legally binding contract between you and us. It consists of 1) the information on this website, 2) these terms, 3) your order, 4) our e-mail acknowledging your order, and 5) our e-mail accepting your order. It does not include anything else. Nothing on this website amounts to an offer to supply any items, and we are not obliged to sell you anything until we accept your order.
We may decline to accept any order, or any part of an order, without giving any reason. You may be required to help us verify your age before we accept your order for certain items.
Payment: We only accept online payments through the WorldPay secure environment by credit or debit card and transactions are shown in Pounds Sterling. Do not email your card details. No responsibility can be taken for security if you provide your details in this way. Card fraud is illegal and will always lead to prosecution.
If you have yet to become an AF Affinity member, you may apply for membership completing the application form from this website (click on the 'Join AF Affinity' tab above for more details) and sending it to us.
Delivery: We try to deliver all items within 3 to 5 working days (excluding Saturdays, Sundays and Bank Holidays), but longer delivery times apply to some items and this will be stated on the email accepting your order where this applies. We may deliver the items we have agreed to supply at different times. We only deliver items to addresses within the UK excluding Jersey and Guernsey. We reserve the right to deliver them only to the address identified with the card. Our obligation to deliver the items is fulfilled when someone first tries to deliver them at the address you have specified in your order. You must report any errors or damage which are apparent at the time of delivery to the carrier.
Cancellation: You may cancel your purchase within the cancellation period without having to give any reason, and we will refund the full price of the item (and all VAT and delivery charges associated with that item) to the card or account you used to place your order. The cancellation period begins the day after you have received the item concerned and lasts for 7 working days. To cancel, you must notify us by telephone, letter, e-mail or fax. If you do cancel your purchase, you must return the unwanted item to us. Unless the item concerned is one we substituted for the item you ordered, you must return at your own expense and if you require us to collect it from you we will charge you for the costs involved. You must take reasonable care of the item until it is returned to us, and we may charge you for any damage if you do not.
We may cancel your order for an item at any time before it is delivered to the delivery address if we have made a mistake in the price for that item quoted on this website and a reasonable person would have realised that we had made such a mistake - such as where the price quoted is unusually low and it is not clear from the accompanying message that this was intended. If we cancel your order, we will refund the full price of the item (and all VAT and delivery charges associated with that item) to the card or account you used to place your order, but we do not have any further liability for cancelling.